Frequently Asked Questions

We hope that we have listed the most common customer questions below to help you. If you have any other questions please contact 0161 480 6116 and a member of our team will be happy to help.

FAQs on our Securikey Range

Key Cabinets, Domestic Safes & EuroGrade Safes

A: VdS Schadenverhütung* is the independent, international, accredited and notified testing and certification institution for fire prevention and safety technology as well as for physical and electronic protection against intrusion.

With over a century of experience, VdS inspects and certifies products as well as services for the safety and security industry. All procedures follow standards and rules established by VdS in cooperation with the insurance industry and international organizations.

Every Securikey Euro Grade product is independently approved and certified by VdS, after undergoing a rigorous and exhaustive series of technical and practical tests. This is signified by the issuing and mounting of the appropriate badge.

A: This depends upon the type of safe:

  • Euro Grade 0 – a single class 1 lock
  • Euro Grade 1 – a single class 1 lock
  • Euro Grade 2 – a single class 1 lock
  • Euro Grade 3 – two class 1 locks or a single class 2 lock
  • Euro Grade 4 – two class 2 locks
  • Euro Grade 5 – two class 2 locks

A: Any safe less than 1 metric tonne must be fixed to the floor / wall, as per the manufacturers installation instructions.

A: For Euro Grade and Steel Stor safes, it protrudes 200mm maximum.

A: Yes at extra cost and to order only. Please contact us to discuss your requirements.

A: The rear fixing option is supplied as standard in Euro Grade 1, 2 & 3 safes.

A: Please measure the till drawer before ordering. However a standard till drawer will fit any Euro Grade safe, with an internal depth of 375mm.

A: The additional depth is approximately 45mm.

A: The additional depth is approximately 35mm.

A: Please measure the till drawer before ordering. However a standard till drawer will fit any Euro Grade safe, with an internal depth of 375mm.

A: Please measure the till drawer before ordering. However a standard till drawer will fit any Euro Grade safe, with an internal depth of 375mm.

FAQs on our Phoenix Range

Fire & Data Safes

Paper and data combust at different temperatures, with paper combusting at 177°C and data corrupting at just 52°C. Magnetic data storage devices are sensitive, easily damaged and susceptible to low levels of heat or humidity.

Manufacturers recommend the following guidelines for maximum exposure

  • For heat items must not exceed 52°C
  • For humidity items must not exceed 85%

Fire safes are not suitable for protecting data due to the different temperatures at which paper and data are damaged. Data safes are also designed to keep the inside of the safe below 85% humidity, preventing damage from moisture

Warranties vary by range and can be found on each product page. All of our fire resistant products have a free lifetime ‘after the fire’ replacement warranty, and a full 2 year onsite materials and labour warranty.

A drop test simulates the conditions when a building collapses and the fire safe falls from a height; the test standard is a drop of 9.1 metres (30 feet).

Serial numbers are generally found on the outside of the safe; usually on the left side in the top right corner, on a silver or white sticker.

Model or series numbers are usually located on the front of the safe, generally on the safe fascia near to the lock.

Paper and data combust at different temperatures, with paper combusting at 177°C and data corrupting at just 52°C. Magnetic data storage devices are sensitive, easily damaged and susceptible to low levels of heat or humidity.

Manufacturers recommend the following guidelines for maximum exposure

  • For heat items must not exceed 52°C
  • For humidity items must not exceed 85%

Fire safes are not suitable for protecting data due to the different temperatures at which paper and data are damaged. Data safes are also designed to keep the inside of the safe below 85% humidity, preventing damage from moisture